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We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Jewalleria. If, for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order for an exchange, or within 14 days for a full refund, under the condition that your item meets the return conditions.
Please read this page carefully prior to returning your item.
Jewalleria jewelry is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies.All Jewalleria products are provided with a free Lifetime Manufacturer’s Warranty. In case of any manufacturing defect, Jewalleria will gladly repair your item free of charge as long as your item meets the terms and conditions for the lifetime warranty.
All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determine that a manufacturing defect has not caused the damage, we will inform you.
Free Lifetime Warranty is only available for products purchased after June 1, 2017. For products purchased before that date, our two-year warranty remains in effect based on the date your order was delivered.
- The warranty covers only manufacturer defects and does not cover deformations or damage caused by accidents, misuse, abuse, negligence, unauthorized servicing, or normal wear and tear. - The warranty is considered null and void if the item has been modified in any way (including engraving, resizing, or repair) by a third party such as another jeweler or an individual or organization other than Jewalleria. - Any part of the jewelry (including but not limited to stones, chains, clips, etc.) which falls off should be returned along with all its parts before any attempt to repair. Jewalleria does not take responsibility for missing parts or stones. - Lifetime warranty is non-transferable to a third party.
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing - Scratches, dents or chipping caused by general wear or misuse. - Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage - Lost or stolen stone(s) - Items that have been abused or worn outside of normal, everyday wear.
Please note that the following are intrinsic characteristics of the item and will not be considered defects:
- Slight irregularities and variations in craftsmanship - Natural characteristics of the metal or gemstones (such as color, internal inclusions, etc.)
You may return your item to Jewalleria either for a refund, resizing or repair request.
For a quick and easy return process, please make sure that you select the correct type of return and fill out all required fields on the form. Your return request will not be processed without the requested information.
A confirmation email including the return address and a copy of the form that you have filled out will be sent to your email address after you submit your return form. Please print and enclose this form in your return parcel. Please note that your return request will be processed based on the information that you submit online. Any handwritten notes on the printed copy of the return form will not be taken into consideration.
Pack your item(s) securely before shipping. We suggest that you send your item via an insured, traceable shipping method. Jewalleria does not take responsibility for loss or damage of items in transit.
The cost of return shipping is not covered by Jewalleria and remains the customer's responsibility.
Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and the work may incur additional charges depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.
Should you have any questions, feel free to contact our customer service team by e-mail at service@jewalleria.com or by phone 1 855-250-7003. They will be happy to assist you.
Jewalleria Inc.
1321 Edgewater Drive, Suite 2, Orlando, FL 32804
Your return must meet all conditions below to be eligible for a full refund within 14 days of delivery:- The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.- The original product seal is intact and has not been removed. - Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.- The product has not been resized or modified. - The product has been returned to Jewalleria within 14 days from the delivery of your order.
We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
Items purchased using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred to someone else or used for services such as express shipping or resizing fees.
For returns after 14 days and up to 30 days from delivery, items are eligible for an exchange only.
Jewalleria will gladly resize your non-engraved or engraved ring one time free of charge within the first 30 calendar days of receipt of your product.
Please note that rings can only be resized within the size range offered on the Jewalleria website. Custom-designed rings (special orders that have been designed and/or produced as per customer's personal requirements) are not eligible for free resizing.
Resizing will modify only the ring's fitting size. Width or thickness of a ring cannot be modified.
To return your product for resizing, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for resizing without the complementary items such as gift box or certificates as these items will not be returned to you after the resizing process.
Please do not have your item resized by a third party such as another jeweler or other person not associated with Jewalleria. Doing so will void your lifetime warranty.
The resizing process takes about 25 days depending on the product. Resized rings are not eligible for refunds.
To return your product for repair, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for repair without the complementary items such as gift box or certificates as these items will not be returned to you after the repair process.
Please note that the repair process takes about 25 business days depending on the product.
